FAQ: Modern Map Art Prints
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can I buy more than one and is there there a discount applied?

Yes and yes! : ) There are reward options for 1,2,3 or 4 prints in each size.
There is also an increasing discount applied for backing 2 or more. Works great in row if you'd like to make a gallery wall or just standalone in different rooms.

Last updated: August 31, 2017 05:42

Can I choose between portrait and landscape orientations?

Yes you can, you'll have the extra option to choose either landscape or portrait orientations for each print : ) There'll be an option when choosing your region to switch modes and this will reflect in the preview you see, so you can decide later.

Last updated: August 31, 2017 06:01

Will I get to preview the prints before they are made? / Will I get to see any variations?

Yes you will, and more! You'll once you've submitted the region, I'll process it and create a number of variations for you to preview. You can pick your favorite and this is the one that will get printed for you. : )

Last updated: August 31, 2017 06:03

What km2 area is covered for each zoom level?

Roughly the zoom levels are:

4:3 sizes : 7 km x 10 km (zoomed in) 15km x 20 km (normal) 30km x 40 km (zoomed out)

square prints: 7 km x 7 km (zoomed in) 15km x 15 km (normal) 30km x 30 km (zoomed out)

Feel free to drop me a message if you are wondering about zoom levels/coverage for a particular area. : )

Last updated: August 31, 2017 05:52

Can I get a variety of sizes?

Yes you can, please send me a message and I'll let you know the pledge amount or will create a new pledge for you : )

Last updated: August 31, 2017 06:01

There's a particular set of colours I like that you haven't got yet, can I suggest a theme?

Sure, it'll be great to hear from you. : )

Last updated: August 31, 2017 06:05

I'd like to print it out myself, can I have digital versions instead?

Yes you can, just pledge for the 'Digital download' option and make it equal one of the other pledges to get the equivalent order as digital versions instead : )

This is for personal use only (non-commerial), but you can print as many as you like.

Last updated: September 04, 2017 13:30

When can I select my area and colors for the map?

This step happens after your backerkit survey has sent out to you and completed. This survey is the part where you enter your shipping details and purchase any addons. You'll be able to add on digital versions of your existing pledges and/or add new additional prints, both physical or digital prints. Once completed the details all get entered into our system and the ordering process then starts (where you'll get a link to your orders page to choose your themes and locations). You can expect this part to happen towards the end of the month. Thanks for your patience : )

Last updated: October 16, 2017 15:39

I received a charge from www.mysecertfind.com, is this you?

Yes, no need to worry, this is from us! Sorry for the confusion, its just a statement description relating to a different en-devour. : )

Last updated: October 22, 2017 10:23

I'm having difficulities selecting my map location on a phone

You should be using a Desktop Browser : )

Last updated: October 22, 2017 11:08

I'm not sure where I'm at in the ordering process

Please visit the Find My Order page at https://minicloudstudio.com/map-app/findmyorder.php to find your latest stage in the ordering process.

Last updated: November 16, 2017 00:59

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: November 2017

Last Updated At: 10/16/17
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://map-art-prints.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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